Shipping Policy

Last Updated: August 1, 2026

1. Order Processing Time

All orders are processed within 1 to 3 business days from the date of purchase (Monday through Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will begin processing on the next available business day. You will receive an email confirmation with your order details immediately after purchase, and a separate shipping confirmation with tracking information once your order has been dispatched.

2. Shipping Methods & Carriers

We ship all domestic U.S. orders via trusted national carriers including USPS, UPS, and FedEx. The carrier selected for your specific shipment may vary based on destination, package size, and current carrier availability. All shipping methods include tracking so you can monitor your package from the moment it leaves our facility.

  • Standard Shipping: Available on all orders; shipping costs calculated at checkout based on your location.
  • Free Shipping: Automatically applied to qualifying 3-bottle and 6-bottle package orders within the continental United States.

3. Estimated Delivery Times

After your order has been processed and shipped, you can expect delivery within the following timeframes:

  • Continental United States: 5 to 10 business days
  • Alaska, Hawaii & U.S. Territories: 10 to 15 business days
  • International Orders: We currently ship only within the United States. International availability may change — please check back or contact us for updates.

Please note that estimated delivery times are provided as a general guideline and are not guaranteed. Factors beyond our control — including carrier delays, adverse weather, or regional disruptions — may occasionally extend delivery windows.

4. Order Tracking

Once your order has been shipped, you will receive an automated email containing your tracking number and a direct link to the carrier's tracking page. If you did not receive a tracking email, please check your spam or junk folder before contacting support. You can also reach out to our team at contact@customercs.com with your order number and we will provide your tracking details.

5. Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please first:

  • Check around your delivery location (porch, mailbox, with neighbors, or the building manager).
  • Allow one additional business day, as packages are occasionally marked as delivered before they physically arrive.
  • Contact the carrier directly using your tracking number.

If the issue remains unresolved after 5 business days from the marked delivery date, please contact us at contact@customercs.com. Include your order number and we will work with the carrier to investigate and resolve the situation promptly.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. HorseWood Wellness is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at contact@customercs.com. We will make every effort to update your address before the order ships, but we cannot guarantee changes can be made once processing begins.

7. Contact Information

For any shipping-related questions, please reach out to our customer support team: