Privacy Policy

Last Updated: August 1, 2026

1. Introduction

HorseWood Wellness ("we," "us," or "our") operates the website https://horswoood.com/. We take your privacy seriously and are committed to being transparent about how we collect, use, and share your personal information. This Privacy Policy describes our practices and your rights as a visitor or customer of our website.

2. Information We Collect

We may collect the following types of information when you visit our website:

  • Usage Data: Information automatically collected when you visit, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site.
  • Cookies & Tracking Technologies: Small data files stored on your device to remember preferences, enable analytics, and support advertising functions (see Section 4).
  • Communications: If you contact us via email or phone, we collect your name, email address, and the content of your message.

We do not directly collect payment information — all purchases are processed by our third-party retail partner through their secure checkout system.

3. How We Use Your Information

We use collected information to:

  • Operate and improve the functionality of our website
  • Respond to your questions and customer support inquiries
  • Analyze website traffic and usage patterns to enhance the user experience
  • Comply with legal obligations and enforce our terms
  • Serve relevant advertising content (through third-party ad partners)

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies, which may include:

  • Essential Cookies: Necessary for basic website functionality.
  • Analytics Cookies: We may use tools such as Google Analytics to understand how visitors interact with our site. These tools collect anonymized data including page views, session duration, and geographic region.
  • Advertising Cookies: We may use pixel tracking or cookies from advertising partners to serve or measure the performance of relevant advertisements.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our site.

5. Third-Party Services

This website contains links to and integrations with third-party services, including our affiliate retail partner where HorseWood is sold. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party site you visit via links from our website.

We participate in affiliate marketing programs, which means we may earn a commission when you click our links and make a purchase from a partner retailer. This does not affect the price you pay.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Usage and analytics data is typically retained in aggregate form only.

7. Data Security

We implement commercially reasonable security measures to protect information collected through our website from unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us at contact@customercs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: