Return & Refund Policy

Last Updated: August 1, 2026

1. Our 60-Day Satisfaction Guarantee

We stand behind every bottle of HorseWood. If for any reason you are not satisfied with your purchase, you may request a full refund within 60 days from the date of your original purchase — no complicated hoops to jump through. We want every customer to feel confident trying HorseWood risk-free.

2. Return Eligibility

To be eligible for a refund under our satisfaction guarantee:

  • Your request must be submitted within 60 calendar days of the original purchase date.
  • You must provide your original order number or proof of purchase.
  • You may be asked to return unused or partially used bottles to our fulfillment address.
  • Refunds are available for purchases made through our official affiliate partner link only. Third-party seller purchases are subject to that seller's return policy.

3. How to Request a Refund

To initiate your return or refund request, please contact our customer support team by email at contact@customercs.com or by phone at +1 (507) 448-8190. Include the following information in your message:

  • Your full name as it appears on the order
  • Your original order number
  • A brief reason for your return (optional, but helpful for us to improve)

Our team will respond within 1–2 business days with return instructions and the return shipping address if applicable.

4. Refund Processing

Once your return request is confirmed and, where applicable, returned items are received and inspected, your refund will be processed to the original payment method used at checkout. Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider and bank processing times.

5. Damaged or Defective Items

If your order arrived damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at contact@customercs.com. Please include photos of the damaged or incorrect item and your packaging where possible. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Refundable Situations

Refunds may not be issued under the following circumstances:

  • Requests submitted more than 60 days after the original purchase date
  • Orders where the customer provided an incorrect shipping address resulting in non-delivery
  • Purchases made through an unauthorized third-party retailer

7. Contact Information

For return and refund inquiries, please contact us: